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Corefact CX Trainer

Sign in to access the training portal. New hires can request access; an administrator must approve each account.

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Corefact CX Trainer New hire practice portal

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Corefact CX Trainer

New hire practice portal

0 Attempts
- Avg score
0 Modules passed
Start Status

Module 9

Daily Dashboard and Proactive Calling

Administration

User management

0% No modules passed yet.

Day 1

Corefact Foundations

Full-Day Training Plan

How to use this day

CF

Corefact CX Trainer

Must demonstrate

Pass standard

Lessons

Module Work

Lesson

Activities

    Knowledge Check

    CRM Drill

    Scenario

    They can speak this answer or type it. Click again to stop.

    CRM notes should be typed, just like the real workflow.

    Each graded attempt is saved. Use Try Again to practice the same scenario again after reviewing the coaching.

    - out of 4
    4Ready
    3Light supervision
    2Needs practice
    1Reteach

    My Progress

    Training Progress Over Time

    How progress works

    Every graded practice attempt is saved on this computer. A module is passed when you score 3 or higher on at least one scenario in that module. A training day is meant to fill the workday: learn the material, practice more than once, review feedback, shadow or debrief with a trainer, then demonstrate readiness before moving on.

    Today's Workday

    Full-day expectations

    Overall progress 0%
    Modules passed 0
    Average score -
    Current status Not started

    Day-by-Day Progress

    Module Progress

    Date Day Module Scenario Score Status Coaching

    Manager Review Prototype

    Academy Readiness Snapshot

    Manager review

    Signed-in users sync attempts to the server. Admins see all trainees’ attempts in this table; other roles see their own.

    Pending access requests

    No pending requests.

      Attempts 0
      Average -
      Readiness Not started
      Modules passed 0
      Needs coaching 0
      Best-practice reporting separates participation from readiness. A module is considered passed when the trainee has at least one attempt at 3.0 out of 4 or higher. Strong live-readiness target is 3.5 out of 4. Any score of 1 should be reviewed by a trainer.

      Day-by-Day Progress

      Date Trainee Day Module Scenario Score Status Coaching

      Review access requests, approve new accounts, and update roles. Users with Pending access cannot sign in until approved.

      Name Email Role Access Created

      Track training progress by user across all modules. This view summarizes attempts, completion, and readiness for each active trainee.

      Name Email Role Access Attempts Average Modules passed (>=3) Modules attempted Readiness Last attempt

      Create and edit training modules, lessons, clip references (local file paths), and scenarios.

      Key Number Title Status Day Sort

      Edit module

      Quick add content

      Lessons
      Clips
      Scenarios / Terms

      Edit user